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FacetPhone Integration with Business IT Systems
- Features
- System Architecture, Office Branches, etc..
- Customer Benefits
- Differentiators
- Integration with Business IT Systems
UTAPI (Universal Telephone Application Programming Interface) and NetTAPI (Network API) are easy-to-use, well defined protocols to allow customers to communicate with FacetPhone from their in-house application software. With UTAPI and NetTAPI, companies can tightly integrate their customer relationship management system with their FacetPhone system.
The UTAPI protocol allows these applications to dial a specific phone number, and to retrieve callerID information so that a database lookup ("screen pop") may be provided for the user.
The NetTAPI protocol provides for a more comprehensive interaction between FacetPhone and the software application. The NetTAPI commands allow for application program notification of any user phone activity, to initiate and terminate call recording, and to request the complete call detail record associated with a user's phone call. With FacetPhone's NetTAPI, customers and software providers can automatically put the entire call detail record, including the location of any recordings, in the corporate customer relationship management system.
FacetCorp Products : IP PBX|Terminal Emulator|Serial Only Terminal Emulator|Multiple Session Manager
FacetCorp Support : Documentation|License Registration|Software Downloads|Technical Application Notes
FacetCorp Partners : Authorized Distributors|Authorized Resellers|FacetPhone Resellers|FacetTerm Resellers|FacetWin Resellers