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FacetCorp Home » Partners » FacetPhone Reseller Program

FacetPhone Reseller Program

FacetPhone was developed specifically with resellers in mind. We are interested in working with new partners who have telephone systems and/or networking expertise.

Why Sell FacetPhone?

New and Exciting Technology:

FacetPhone will give you something new and exciting to offer your customer! The customer will see significant benefits from FacetPhone, such as productivity increases through NetTAPI's software application integration, better customer service and employee productivity with unified communications with visual voice mail, and transparently connecting remote offices and teleworkers.

Telephony Background:

For resellers experienced in selling telephone system solutions, FacetPhone provides a proven and customer friendly alternative. The FacetPhone rich graphical user interface is available for all users at no extra add-on cost. The IVR system is powerful and flexible to set up and use. The computer telephony integration tools make interfacing customers' accounting, CRM and database applications quick and easy. The FacetPhone architecture naturally incorporates remote offices and teleworkers. The system is priced with all features included, greatly simplifying configurations and quotations. And, FacetCorp has a strong reputation for providing outstanding product quality and customer service to our reseller partners.

Networking Background:

FacetPhone is an advanced business communications system. Of course fundamentally it is a networking application. FacetCorp has man-decades of experience developing high quality networking applications. FacetPhone is a good fit for resellers with experience managing networks and networking applications. The installation, setup and configuration of FacetPhone is logical and easy.

Application Integration:

Some important software applications are already integrated with FacetPhone for dialing, retrieving the callerID for "screen pops" on inbound calls, and automatically storing the call detail records and call recordings in the customer's database. However, virtually any software application, if the source code is available, can be easily integrated with FacetPhone using the NetTAPI and UTAPI protocols.

Value Proposition:

FacetPhone has a strong value proposition. First, the product is architected to allow for a competitive price structure. And the customer will see a quick return on investment through such things as:

• Improved customer service and competitiveness, and higher productivity by instantly seeing the location and status of personnel through FacetPhone's Presence Management.
• Improved customer service and productivity by being able to immediately identify which customer or vendor account is calling based on the callerID information. FacetPhone will automatically perform a "screen pop" of the proper account for contacts kept in Outlook, Goldmine and ACT!. In addition, with NetTAPI and/or UTAPI and some minor program changes, "screen pops" can be easily performed by any software application, and the call details along with any recording can automatically be stored in the customer's CRM, accounting or database system.
• Increased productivity by dialing contacts directly from the contact database.
• Better customer service and higher productivity by providing a visual list of voice mail messages and allowing the voice mail to optionally be integrated with the user's email.
• Reduced communications costs and higher employee productivity through FacetPhone's branch office and telecommuter support.
• Increased customer service and productivity by utilizing FacetPhone's Automatic Call Distribution (ACD) contact center features.
• Higher employee productivity and indirectly better customer service result from the use of FacetPhone's Enterprise Instant Messaging.
• Lower administration costs by putting all configuration changes into the hands of the customer with a simple-to-use graphical user interface.
• Reduced worries because FacetPhone is backed by the best customer service and technical support in the business.
• More reliable, scalable and cost effective system by employing a flexible architecture with a Linux, Mac or UNIX based server.

Make Your Product Offering More Competitive:

Independent Software Vendors and resellers can easily modify their applications to allow for dialing and retrieving callerID data and storing call recordings and call details in their application. This will make their software solution more valuable and competitive. And it can be used for customer "screen pops," automatic dialing, and Interactive Voice Response for detailed customer account queries.

Server Technology Background:

FacetPhone is supported on Linux, UNIX and Mac. Again, FacetCorp and our resellers generally have significant experience with these reliable, scalable and flexible server platforms.

Not for Resale System:

As you might expect, FacetCorp is offering our FacetPhone resellers an easy way to get a FacetPhone system for your in-house use and/or demonstration system. You simply pay for whatever components you need at the low reseller price. Beginning with your first customer sale, FacetCorp will credit your account for the FacetPhone software licenses you paid for your NFR system up to the amount sold to your customer, whichever is less.

Sales Leads:

FacetCorp will be generating FacetPhone sales leads through the web and various other marketing activities. As an Authorized FacetPhone Reseller, we will send you appropriate sales leads for your geographic area.

Sales Assistance:

FacetCorp will train you on how to sell FacetPhone. Currently, this is done informally on a one-on-one basis. In addition, FacetCorp will provide product information, live demonstrations and/or webinars for you and your prospective customers. And we will work with you to complete your prospect's quotation and proposal. In short FacetCorp is your sales support team.

Opportunities to Add Value:

With any telephone system there are numerous opportunities for the reseller to add value, and FacetPhone is no exception. So, in addition to the margin opportunity with the FacetPhone software, here are some value-add possibilities:

• Integration with your software application solution with NetTAPI and/or UTAPI. And once the integration is complete, you may sell the integration component to your software customers whenever they get a FacetPhone system.
• Installation service.
• Customization services:
  • Scripting
  • IVRs
  • Voice prompts

Customers Need Phones:

Remember that some of your customers will be replacing their phone system each year (typically 10-15%), and you might as well be the one to help them.

FacetCorp Support:

Last but not least, you are not alone! FacetPhone is backed by the best customer service and technical support group in the business.