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FacetCorp Home » Products » FacetPhone Customer Benefits

FacetPhone Customer Benefits

FacetPhone has a very strong value proposition. First, the product has a design architecture that allows for a very competitive price structure. The customer improvements will more than offset the cost of FacetPhone through the benefits listed below.

  • Improved customer service and competitiveness, and higher productivity by instantly seeing the location and status of personnel through FacetPhone’s Presence and Availability Management. FacetPhone eliminates searching and/or paging for employees by continuously displaying their location and status.
  • Improved customer service and productivity by being able to immediately identify which account is calling based on the callerID information. FacetPhone will automatically perform a "screen pop" of the proper account for contacts kept in Outlook, Goldmine and ACT!. In addition, with UTAPI and some minor program changes, "screen pops" can be easily performed by Linux and UNIX applications. The use of callerID and "screen pops" means having customer or vendor data in front of the employee as they answer the phone, and it eliminates having to ask the caller for basic information with which to find them in the contact database. In addition to providing much better customer service, this can save 1-2 minutes of database searching per in-bound call per employee resluting in a significant boost in productivity.
  • Increased productivity by dialing contacts directly from the contact database. FacetPhone allows immediate dialing from Outlook, Goldmine, ACT! and FacetWin. And with UTAPI and some minor application changes, any Linux or UNIX application can automatically dial with FacetPhone. Dialing directly from the application is faster, less tedious and more accurate for the employee making the call.
  • Better customer service and higher productivity by providing a visual list of voice mail messages and allowing the voice mail to optionally be integrated with the user's email. Employees spend less time processing their voice mails when they can visually see the entire list, annotate and/or sort the calls for future reference, and perform an immediate call back. And, the employee can provide better customer service by having the caller's voice mail message invoke an immediate email alert sent to their cell phone or pager.
  • Reduced communications costs and higher employee productivity through FacetPhone's branch office and telecommuter support. By putting branch and home offices onto the FacetPhone system through the Internet or corporate WAN, a remote office simply becomes a "local" extension, thereby reducing long distance charges and allowing employees to be more productive from a home office.
  • Increased customer service and productivity by utilizing FacetPhone's Automatic Call Distribution (ACD) for in-bound calls. FacetPhone can route the call to the next available agent, and/or send the call into a group/departmental voice mail. And, custom on-hold messages are easily implemented.
  • Higher employee productivity and indirectly better customer service result from the use of FacetPhone's Enterprise Instant Messaging. Users can invoke a quick text chat with other employees, or an entire departmental group, even while one or more parties are on the phone.
  • Lower administration costs by putting all configuration changes into the hands of the customer with a simple-to-use graphical user interface. Handling employee adds, removes and changes are all quickly and easily accomplished with FacetPhone.
  • Reduced worries because FacetPhone is backed by the best customer service and technical support in the business.
  • More reliable, scalable and cost effective system by employing a flexible architecture with a Linux or UNIX based server. The use of external media gateways means the server does not need to be shut down to perform gateway maintenance operations. And, the use of any standard analog telephone significantly reduces the overall system cost.

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