FacetPhone Feedback

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I wanted to take a moment to thank you for your support last Thursday through this Tuesday when we were experiencing difficulties with our phone system. Your help was critical in troubleshooting resolving the issues. I understand that you bent over backwards for us, spending a significant amount of time in conference calls and research on our behalf. Your commitment to delivering excellent service made a huge impact on our company's ability to connect with our customers at a critical time during our busiest season. We are very grateful to you and to FacetCorp for taking such great care of us, so we can take care of our customers who rely on us to be there when they reach out.
-Edney Distributing Company

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My dream of connecting all my offices and home workers has finally been realized thanks to FacetPhone! My office communication has never been better and our customer service has improved with fewer staff members than in previous years. Tax season is off to a great start thanks to having all cities being able to answer all phone calls.
-Leuthner Tax Office

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We absolutely love the FacetPhone system and have been more than pleased with the support we have received.
-Modern Ice

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We are thrilled with the FacetPhone system. First, it is built by a company that provides unsurpassed customer service and technical support. The design allows you pick any analog phone you like and does not force us to purchase $200 or $300 proprietary digital phones. And we love not having to buy more expensive line-cards or pay outrageous repair bills, or to pay to have the phone guy out to reconfigure extensions, update users, etc.
The FacetPhone system is completely expandable, and allows you to have remote phone extensions over the WAN. The GUI interface is easy to use and puts the entire phone system at your fingertips, no matter where you are physically located. The numerous voice mail notification options along with the instant messaging is "icing on the cake." FacetCorp has hit the mark with a fantastic new product!
-V Systems

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We are most interested in FacetPhone because it allows us to maintain offices in different cities. The offices can answer the same business lines, transfer calls and experience the same common telephone features as if in the same building. With the communications carried over the internet (VPN tunnel) there are no extra telephone company costs for this service.
Another feature which helped us is the logging of all telephone calls. We can compare our outgoing long distance calls with the calls billed to us by the telephone company. And, we can bill clients based on the same report.
-KW Burris Consulting

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Being in the consulting industry, time tracking is very crucial. The new FacetPhone system tracks each call with a total call time along with a separate time per each user. With callerID, the availability of a memo creation, and an easily exported log, this is a valuable feature for client billing.
I also enjoy the ease of using the PC interface screen. I can easily see all incoming and outgoing calls, who is currently on a call and with whom, and any calls placed into voice mail. With the click of a mouse, I can easily pick up any incoming call, transfer to another extension, transfer directly to voice mail, and create a memo line to associate with that caller.
-Megatechnologies

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We recently began using the FacetPhone system exclusively and it has more than met our expectations. During that relatively short period of time, two aspects of the system stand out as highly valuable in our operations:
The first is that monitoring voice mail, not only by individual but by group, is a valuable tool for work distribution and quick response to the caller. Additionally, the ability to listen to the voice mail on the computer gives us the hands-free capability to react to the voice mail even while we are listening to it.
Secondly, the scalability of the system has already shown its value. We have added new stations with very little problem and expect to add more in the future. Of significant importance here is the ease and speed with which the system can be scaled to the most efficient size.
Our overall impression of the system is already very positive and we are convinced that as we all become more familiar with what we can do on the FacetPhone system, that favorable impression will only improve. We look forward to a long and beneficial relationship with FacetPhone.
-RTB & Associates

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With FacetPhone's low-cost, high-functionality, we're able to not only replace our current outdated phone & voicemail system for a fraction of the cost, but we're also able to integrate the FacetPhone application with our other enterprise applications to provide an enhanced customer service experience. And with FacetCorp's track record with us in providing unsurpassed technical and product support, I'm confident that we've made the right decision.
-Columbus IT Partner

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