FacetTerm Registration Issues

On some platforms, FacetTerm's serial number is tied to the Operating System serial number or other operating system/hardware information. On these systems, and under some other circumstances, the Operating System serial number may get changed and thereby knock out your FacetTerm Registration. If this happens or if you suspect it might happen, you'll be glad you paid attention to all of those IMPORTANT NOTES about saving your Authorized FacetTerm Registration (AFR) form and writing down your AFR tracking number. (You did write it down, right?)

If your FacetTerm Registration gets knocked out you will probably first notice it by the "Please register # 12345 within X days" message that pops up every time you start FacetTerm, or your FacetTerm will have reverted to single user mode. If your FacetTerm has NEVER been registered, these are normal messages; otherwise, here's how to deal with it:

1. Check your FacetTerm Serial Number and compare it to the serial number on your AFR. Use the facetadm utility, menu option #1.
   /usr/facetterm/bin/facetadm

   select menu option #1:

   "1. Show FacetTerm serial number."

   If the serial number reported IS the same number used on your AFR when you registered FacetTerm, simply re-enter the Registration Number from your AFR form. Use "facetadm", menu option #2.

   /usr/facetterm/bin/facetadm

   select menu option #2:

   "2. Enter FacetTerm registration number."

   If the serial number reported is NOT the same number that was used on your AFR when you registered FacetTerm, you will need to get a new FacetTerm Registration Number from our Registration Department. To do this:

   1. Take your original AFR form and draw a single line through the OLD serial number. Write the NEW serial number on the AFR form next to the OLD one. In the margin of the AFR form, include a brief note describing what you believe caused your system to change. This note could save our Registration Department from having to call you to see what happened and speed things up.

   2. Fax the AFR with the NEW serial number on it back to our Registration Department. In most cases they will generate a new Registration Number and have it faxed back to you within 1 business day. If there are any problems, you should be getting a call back from them shortly.

This NEW FacetTerm Registration Number needs to be put back into the FacetTerm system through the "facetadm" menu option #2.