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IMAGES

FacetPhone Architecture – FacetPhone utilizes external media gateways for outside (CO) lines, T1s and telephones. This unique architecture where each device simply connects to FacetPhone with a simple network (RJ45) connection, offers significant customer benefits including ease of maintenance, system add-ons (don’t have to worry about checking for available server slots) and easy remote office integration. The FacetPhone server runs on the stable, robust, scalable and reliable Linux platform.

NetTAPI Protocol – This protocol allows the customer application to interact with FacetPhone in a more comprehensive way. NetTAPI allows the application to be automatically notified of calls, initiate and terminate call recording, and automatically retrieve the complete call detail records once a call is completed. With NetTAPI, detailed information can be automatically entered in the customer’s CRM system even if the employee does not do it manually. In this screen shot, the note text in the upper right was entered automatically by the software application using NetTAPI.

FacetPhone now supports the Polycom SoundPoint IP 501 phone with hands-free intercom, full duplex speakerphone and complete integration with the FacetPhone graphical user interface.

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